Privacy Policy
Welcome to YellowX Excavator Hire's Privacy Policy. When you use our services, you trust us with your information. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your data.
This policy will help you understand what information we collect, why we collect it, and how you can manage and control your information.
1. Information We Collect
We collect information to provide better services to all our customers. The information we collect includes:
1.1 Information You Provide to Us
When you interact with YellowX Excavator Hire, you may provide us with the following information:
- Personal Information: Name, phone number, email address, and billing details when you create an account or make a booking.
- Business Information: Company name, job title, and ABN (if you are a business client).
- Content You Create: Messages, feedback, or reviews provided when you engage with us.
1.2 Information We Collect Automatically
When you visit our website or use our services, we collect certain information automatically, including:
- Device Information: IP address, device type, operating system, and browser details.
- Location Information: If you allow location services, we may collect your GPS data for service-related purposes.
- Usage Information: Information about how you interact with our services, such as pages visited and actions taken.
1.3 Information from Third Parties
We may receive information from third-party service providers to improve our services, such as payment processors or analytics providers.
2. Why We Collect Your Information
We collect your information to:
- Provide Our Services: Process bookings, deliver services, and manage customer accounts.
- Maintain and Improve Our Services: Understand how users interact with our website to improve functionality and user experience.
- Communicate with You: Send booking confirmations, service updates, and respond to inquiries.
- Marketing and Promotions: With your consent, send you information about our services, offers, and events.
- Ensure Safety and Compliance: Prevent fraud, enforce terms of service, and comply with legal requirements.
3. Sharing Your Information
We do not sell your personal information to third parties. We only share your information in the following situations:
- With Your Consent: When you give us permission to share your information with specific partners or service providers.
- For Processing Services: With trusted partners who help us deliver services (e.g., payment processors and cloud service providers).
- For Legal Reasons: If required to comply with legal obligations or enforce our terms and conditions.
Our partners are contractually obligated to protect your information and use it only for authorized purposes.
4. How We Protect Your Information
We implement security measures to protect your data from unauthorized access, alteration, and loss. While we strive to secure your personal information, no electronic transmission or storage is entirely secure. Therefore, we cannot guarantee absolute security.
5. Cookies
We use technologies like cookies, pixel tags, Google AdWords, third-party vendors, and web beacons to recognize you when you visit our website or use our online services and to provide, improve, protect, and promote our services and products.
What Are Cookies?
A "cookie" is a small text file placed on your computer or device by our webpage servers when you access our websites or online services. Cookies help analyze web traffic and allow our services to respond to you when you return. They also enhance the secure use of our services.
Cookies are frequently used and do not identify the user, only the device used.
How We Use Cookies
When you browse our website or use our online services, we may record geographical tagging, cookies, and statistical data. This may include:
- Your IP address
- Date and time of your visit
- Operating system
- Language preferences
- Device characteristics
- Pages visited and information downloaded
- Type of browser used to access the services
Why We Use Cookies
Cookies help us:
- Recognize your device when you use our websites or online services.
- Manage and improve our websites and online services.
- Operate, evaluate, and improve our business.
- Analyze your use of our services.
- Help diagnose technical and service problems.
- Gather demographic information about our users.
Web Beacons
We may also use "web beacons" on our websites. A web beacon, also known as a pixel tag or clear GIF, may be used to transmit information collected through cookies to our service providers' servers, such as Google AdWords. These web beacons enable our service providers to compile anonymous information about your browsing activity.
Disabling Cookies
You can choose if and how cookies will be accepted by configuring your browser settings. However, disabling cookies may impact your experience on our websites or online services.
6. Marketing
We may use your information to offer you products and services that we believe may be of interest to you, unless you have opted out of marketing communications.
Where required by applicable law, we will obtain your consent before sending you marketing communications. You may withdraw your consent at any time by contacting us using the details in this Privacy Policy.
We will never share your information with third parties for marketing purposes without your explicit consent.
7. Lawful Basis for Processing Your Information
We collect and use personal information from you based on the following lawful bases:
- Your Consent: When you provide clear consent for us to process your data.
- Contract Performance: When processing your information is necessary to perform a contract or deliver our services to you.
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided it does not override your rights and freedoms.
If you have questions about the lawful basis for collecting and using your personal information, please contact us using the details provided in this policy.
8. Your Rights and Choices
You have control over your personal information. You can:
- Access and update your personal information.
- Request an export of your personal data.
- Request that we delete your personal data (subject to legal requirements).
- Opt out of marketing communications.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. The updated policy will be posted on our website with the new effective date.
10. Contact Us
If you have questions about this policy or how we manage your information, please contact us.
Contact Details:
- Email: info@yellowx.com.au
- Phone: 1300 097 587
- Address: 40 Lakeview Drive, Mickleham VIC 3064
- PO Box: 1226 Surrey Hills North, VIC 3127, Australia
- ABN: 72655259331